In the case of "faulty" goods, the Sale of Goods Act 1979 (as amended) establishes that consumers are allowed a "reasonable time" within which to reject the goods for a full refund.

We class a reasonable time as 7 working days from receipt of goods. During this time you, the consumer is only required to "reject" those goods and seek a full refund.

The return of those goods can be requested soon after this 7 day period.

We except that in certain circumstances the packaging will have been opened and possibly even discarded.

Where it is reasonable for a consumer to have taken such action, the goods will not be returned in their "original packaging", nor in an "unused" condition. We except this and ask that you return the product in suitable alternative packaging by the safest method.

Goods can only be refunded when they have been received. We will let you know when the goods have been received back into stock.

I recall one instance when a faulty examination music book was returned sellotaped up with a sticky label and a stamp on it. This is not really fair ! All that was needed was a second hand envelope.

The law states, where a consumer properly rejects "faulty" goods, their remedy is for a full refund plus any relevant "consequential losses".