If your goods were sent by standard 1st class post, this means that once it has left us the only way to 'track' the goods is by contacting your local post office/ sorting office.

Many packets are too large for the standard post box so they are either left somewhere or taken back to the depot.

You should have a card through the door advising you of this, but not all postal workers abide to this guidance. 1st class post can take 1-10 days but is not declared as lost for 4 weeks.

If it is truly lost in the post, and 28 days have passed since despatch, then we will replace the goods but we need to know in writing/ email that the above guidelines have been followed.

All Parcel force deliveries are insured for up to £150.00 Additional insurance for Parcel Force will be added to all orders.

To claim insurance we need to know if something has not been delivered within 14 days of the expected delivery date.

After this we cannot claim and you will not be refunded.

If you elected not to include extra insurance we cannot refund if the goods are lost.

 Has your Overseas order not arrived?

It is important to note that we do not offer any guarantee that the items will arrive. We will post them and obtain proof of posting of each overseas item posted. It is up to you to claim off the postal services if it does not arrive.