If you need to cancel your order please let us know by email quoting your order ID.
We do not take cancellations over the phone.
If you do not have a reply within 48 hours it means we have not received notification; please resend the email.
You cannot cancel orders for handmade goods and very large orders in size, cost and quantity.
Orders cannot be assumed cancelled until you have received a confirmation email.
Orders dispatched cannot be cancelled without a 10% handling charge being levied to cover postage costs.
Courier or postage will not be refunded if the goods have left. If you have not been able to receive delivery and the goods have been returned to us we will refund the goods however to claim a refund for the shipping costs please contact www.parcelforce.com